Privacy Policy – Toyota and Tesla Service Center

Effective Date: August 14, 2026

At Toyota & Tesla Service Center, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request an estimate, schedule a service, or interact with our business.

This Privacy Policy explains what information we may collect, how we may use it, how we protect it, and the choices you may have regarding your information.

1. Information We Collect

Depending on how you interact with our website and business, we may collect information such as:

Information You Provide Directly

When you contact us, request information, submit a form, or schedule a service, you may provide:

• Name
• Phone number
• Email address
• Vehicle year, make, and model
• Vehicle identification number (VIN), when necessary
• Vehicle service or repair information
• Appointment details
• Information included in your messages or inquiries
• Other information you voluntarily provide

You are not required to provide information that is not necessary for us to respond to your request or provide a service.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, depending on the technologies and services active on the website. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• General website usage and interaction information

This information may be used to help us understand how visitors use our website, improve website performance, and maintain website security.

2. How We Use Your Information

We may use the information we collect to:

• Respond to questions, inquiries, and requests
• Provide vehicle repair and maintenance services
• Schedule and manage appointments
• Prepare estimates and service recommendations
• Communicate with you regarding your vehicle or appointment
• Provide customer support
• Improve our website, services, and customer experience
• Understand website traffic and visitor behavior
• Send service-related communications
• Send promotional or marketing communications when permitted
• Protect our website, business, customers, and systems
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements

We will use personal information only for legitimate business purposes and in accordance with applicable law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, or similar technologies to improve website functionality and understand how visitors interact with our website.

These technologies may help us:

• Remember website preferences
• Understand website traffic
• Measure advertising performance
• Improve website functionality
• Understand how visitors interact with our marketing
• Deliver or measure relevant advertising, where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Advertising and Analytics

We may use third-party advertising and analytics services to understand website traffic, measure marketing performance, and promote our services.

These services may collect information about your interactions with our website or advertisements using cookies, pixels, or similar technologies.

Depending on the services currently connected to our website, these providers may include platforms such as Google, Meta, or other advertising and analytics providers.

Third-party services may process information according to their own privacy policies and terms.

5. How We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers when reasonably necessary to operate our business, provide services, communicate with customers, maintain our website, process appointments, analyze website activity, or conduct marketing activities.

These providers may include:

• Website hosting and technology providers
• Appointment and scheduling platforms
• Customer relationship management systems
• Communication and email service providers
• Analytics and advertising platforms
• Payment or transaction service providers
• Professional advisors or service providers
• Government authorities or other parties when required by law

We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to our business, except where otherwise permitted by law.

6. Service-Related Communications

If you provide your contact information when requesting an estimate, scheduling an appointment, or contacting us about vehicle service, we may use that information to communicate with you about:

• Your inquiry
• Your appointment
• Your vehicle
• Service updates
• Estimates or repair information
• Follow-up questions
• Other communications directly related to your requested service

If you separately subscribe to promotional communications, you may receive marketing messages about services, promotions, or other business updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

7. Information Security

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, services, booking platforms, social media pages, or other online resources.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party website or service before providing personal information.

9. Children’s Privacy

Our website and services are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and address the situation.

10. Your Privacy Choices

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your information is used or shared
• Opt out of certain marketing communications
• Exercise other privacy rights available under applicable law

Requests may be subject to verification and applicable legal exceptions.

To make a privacy-related request, please contact us using the contact information provided below.

11. California Privacy Rights

Because Toyota & Tesla Service Center serves customers in California, certain California privacy laws may apply to our collection and use of personal information.

Depending on the circumstances and applicable law, California residents may have rights regarding their personal information, including rights to know, access, correct, delete, or limit certain uses of their information, as well as rights relating to certain forms of sharing or targeted advertising.

We do not sell personal information for monetary consideration.

If you are a California resident and would like to exercise a privacy right, please contact us using the information below. We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

12. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to periodically review this Privacy Policy to stay informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Toyota & Tesla Service Center
Address: 2336 East El Camino Real #B, Santa Clara, CA 95050
Phone: (408) 480-1126

For privacy-related questions or requests, please contact our team using the information above.

Last Updated: August 14, 2026